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Project Specialist - Interiors (In-Home Sales)

  • Lowe's Home Improvement
  • 05/20/19
  • Philadelphia, PA
  • 19114
  • Full-Time
Location: Greater Philadelphia Area

General Description/Purpose
The primary function of the Project Specialist Interiors is to close sales outside of the store retail location and maximize sales of interior
projects (focus on kitchen and bath) and related products. This includes sales planning, in-home and in-store customer consultations, development of project proposals, and tracking of current and potential sales. The Project Specialist Interiors is responsible for ensuring customer satisfaction by demonstrating product and project expertise, providing follow-through on projects, and executing flawless projects on time. The Project Specialist Interiors is required to train associates on sales tactics and related programs. Lastly, the Project
Specialist Interiors is responsible for completing all other duties as assigned.

Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by the needs of the business. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Salaried positions are generally scheduled for 48 hours. More hours may be required based on the needs of the business.

This position reports to an Assistant Store Manager- Sales and does not have direct reports.

Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics
Administrative Ability: Administrative Ability; Computer Use; Form, Report, and Log Completion
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Equipment Operations
Being Organizationally Savvy: Organizational and Department Knowledge
Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication; Written Communication
Conscientiousness/Inspection/Detail Orientation: Dependability
Creating the New and the Different: Innovation/Creativity
Customer Service: Customer Service Orientation
Decision Making: Decision-Making; Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance
Focusing on the Bottom Line: Accountability; Initiative
General Home Construction: Construction
General Product or Service Knowledge: General Interiors / Exteriors Program Knowledge; General Product and Service Knowledge
Getting Organized: Multi-Tasking; Planning and Organizing; Time Management
Getting Work Done Through Others: Delegation
Inspiring Others: Influence; Negotiation
Keeping on Point: Sense of Urgency
Kitchen and Bath: Bath Products; Bath Remodeling; Kitchen Products; Kitchen Remodeling
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Lowe's Human Resources Policies and Procedures; Lowe's Policies and Procedures; Lowe's Safety and Loss
Prevention Policies and Procedures; Return and Exchange Policies
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Relating Skills: Interpersonal Skills; Listening; Sociability; Teamwork;
Safety Orientation: Equipment and Tool Safety; Sales/Selling Orientation: Assertiveness; Project Selling; Selling Agility; Selling Proficiency.

Key Responsibilities
-Performs a final walk through with client and general contractor including inspection of work, remaining punch list items and projected
timeline for punch list completion. PSI should be asking for referrals at this time as well.
-Conducts post-in-home reviews with the general contractor confirming scope, products, and labor pricing for the project, gaining all needed information (for labor) to create the client proposal.
- Communicates and uses the interiors value proposition (i.e., elevator speech) to move clients forward in the selling process.
- Follows the interiors selling process ensuring all clients have an in-store meeting to begin the project process.
- Can role play with key associates the skills and process for generating and capturing high quality leads.
- Accurately completes the project profiles within the project tool during the sales process.
- Conducts final review and preparation for design reviews to make sure all people and products needed are available and priced. Overcomes client objections by understanding clients motivations and desired outcome of the project. Builds client relationships and asks the right qualifying questions to fully understand the scope of the project by delivering a superior client experience which includes an in store
meeting, an in-home visit, proposal development and a design review and closing to the client.
-Performs design reviews including: an effective warm up and setting the agenda, review of the floor plan and elevations, final confirmations of scope and product selections, discussion of proposed timeline, and presentation of pricing, consistently and confidently asking for the sale.
-Performs in-home meetings including "owning the client relationship" to assess the project, capturing measurements, confirming product selections, and gaining a scheduled commitment (i.e., confirmed date and time with client) for a design review appointment with the client.
-Performs in-store meetings including establishing client relationships, gathering scope of project, initial product selections, determining
project budget, and gaining a scheduled commitment (confirmed with general contractor) for an in-home meeting.
-Performs mid-point meetings with client including inspection of work, remaining scope (using the punch list) and projected timeline for job
-Performs pre-construction meetings with general contractor and client including inspection of products, project scope confirmation,
materials storage, working conditions and project timeline.
-Prepares all necessary samples, drawings, and collateral for design review. Items/products are then consistently staged for presentation to
the client.
-Prepares the general contractor for the in-home meeting including client background, scope of project and initial product choices being
-Reviews project scope, products and final drawings with general contractor prior to conducting design review appointment with the client. Works with Installed Sales/Centralized Production Office and general contractor to produce project plans and confirms the plan with IS/CPO during production hand-off meetings.
-Works with Sales Specialists to gather product selections and product pricing and meets the deadline for the committed design review date
with the client.
-Maintains the appointment calendar in the project tool, enabling all associates to schedule appointments for them.
-Maintains project folders.
-Attends Sales Specialist meetings, as applicable.
-Attends weekly 1-1 meeting with Assistant Store Manager, providing detailed/comprehensive updates.
-Communicates and demonstrates detailed expertise on interior design and project management.
-Complies with all safety procedures.
-Conducts in-home appointments on time and on schedule.
-Ensures all paperwork (e.g., contracts, job folders, pricing worksheets and proposal documentation) is filled out according to policy.
-Ensures work area is organized and maintained according to corporate standards.
-Follows up with all customers to maximize sales opportunities and client satisfaction.
-Maintains awareness of competitor pricing.
-Works with general contractors and/or installers to quote, sell and produce accurate jobs.
-Informs management of customer complaints, dissatisfaction, or problems throughout the life of the projects.

Physical Requirements
Lifts up to 10 pounds without assistance.
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move
throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or
additional work areas.
Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to
perform other job-related tasks.
Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well
as standing and sitting for long periods.
Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads)
clearly to accomplish work tasks in a safe and efficient manner.

Minimum and Preferred Qualifications
Minimum Qualifications
1 year experience as a Lowe's store associate.
OR 2 years experience in a job requiring architectural or interior design AND 2 years experience in a job requiring face-to-face sales.
OR Completion of Associate's Degree or certificate program in Architectural or Interior Design.
OR 3 years face-to-face sales experience.
AND If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
AND High School Diploma or equivalent.
AND Licensed driver with reliable transportation and ability to pass MVR screen.

Preferred Qualifications
2 years experience in a design job requiring kitchen and/or bath design.
2 years project management experience.
2 years in-home or commission-based sales experience.
2 years experience using design software such as 20/20 or Computer-Aided Design.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national
origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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